Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
We strongly encourage customers to order samples before making a full purchase, as return shipping costs are the responsibility of the customer.
Eligibility for Returns
To be eligible for a return:
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Items must be in the same condition as received—unused and in their original packaging.
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Proof of purchase (e.g., receipt or order confirmation) is required.
How to Start a Return
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We will calculate the return shipping cost and send you a payment request.
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Once the return shipping fee is paid, we’ll issue a return shipping label and provide instructions for sending your item back.
Please note: Items returned without prior authorization will not be accepted.
You can always reach out with return-related questions at info@lltile.com.
Hannah McCafferty
Marketing Manager
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T: (631) 464-4444 ext. 140 E: Hannah.M@merolatile.us www.merolatile.us |
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Corporate Office | 20 Reed Place, Amityville, NY 11701 - Map Distribution Center | 49 Ironside Ct, Willingboro, NJ 08046 - Map |
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Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exchanges
The quickest way to get the item you want is to return the original item (following the process above) and place a new order. Return shipping fees apply.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method. Shipping charges are non-refundable.
Please allow time for your bank or credit card company to process the refund.
If approved, your refund will be issued to your original payment method. Shipping charges are non-refundable.
Please allow time for your bank or credit card company to process the refund.
