We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

We strongly encourage customers to order samples before making a full purchase, as return shipping costs are the responsibility of the customer.

To be eligible for a return:

• Items must be in the same condition as received – unused, undamaged, and in
  the original packaging.
• You must provide proof of purchase, such as a receipt or order confirmation.

To initiate a return, please contact us at: info@lltile.com

If your return is approved:

1. We will calculate the return shipping cost and send you a payment request.
2. Once the return shipping fee is paid, we will issue a return shipping label and provide instructions on how to send your item back.

Important: Items returned without prior authorization will not be accepted.

Have questions? You can always reach out to us at info@lltile.com.

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

The fastest way to get the item you want is to:

1. Complete the return process for the original item.
2. Place a new order for the correct item.

Standard return shipping fees apply.

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.
Please note:

• Shipping charges are non-refundable.
• Refund processing times may vary. Your bank or credit card company may take
  additional time to post the refund to your account.